PENGGUNAAN METODE QUICK SCAN UNTUK PENERAPAN TQM PADA UKM : SUATU KERANGKA KONSEPTUAL RISET
Abstract
Scan merupakan salah satu solusi untuk mengatasi kendala penerapan TQM pada UKM. Metode Quick Scan berbasiskan pada teknik evaluasi diri dengan menggunakan instrumen yang sudah dijamin validitasnya terlebih dahulu.
Keywords
Full Text:
PDFReferences
Ahire, S.L., Golhar, D.Y. (1996), Quality Management in large versus small
firms, Journal of Small Business Management, Vol. 34 No.2, pp. 1-13.
Balbastre.F,dan Luzon,M.M. (2003),Self Assesment Aplication and Learning in
Organization,Total Quality Management,Vol.14 No.3
Chenhall R.H. 1997. Reliance of manufacturing performance measures, total quality
management and organizational performance. Management Accounting
Research 8: 187-206.
Deborah.B dan Priscilla.B,1998.TQM in American Hotels. Cornel Hotel &
Restorant Administration Quarterly (CHR).Vol.39.Iss 1 Februari 1998.p.26-
Daniel, S., dan W. Reitsperger. 1991. Linking quality strategy eith management
control systems: Empirical evidence from Japanese industry. Accounting,
Organizations and Society 17 : 601-618.
Diepitro, R.A. 1993. TQM: Evaluation, Scope, and Strategic Significance for
Management Development. Journal of Managements Development 12. p.
-18.
Dahlgaard, Kristensen, Kanji (1998), (1st ed) Fundamentals of Total Quality
Management, Chapman & Hall, London.
Ghobadian, A & Gallear, DN (1995), Total Quality Management in SMEs, Int
Journal of. Management Science, Vol. 24, No.1, pp 83-106.
Gulbro, R.D., Shonesy,L., Dreyfus,P. (2000) Are small manufacturers failing the
quality test, Industrial Management and Data Systems, No.2, pp. 76-80.
DOI: https://doi.org/10.30596/jrab.v9i1.454