THE MEDIATING EFFECT OF JOB SATISFACTION ON THE RELATIONSHIP BETWEEN WORKPLACE SPIRITUALITY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Abstract
Resources related to human capital are crucial to the organization. Naturally, as profit-driven businesses, small and medium-sized businesses must see human resources as critical to their entire success and as a key factor in boosting their competitiveness. Research on HR in SMEs is very important, because it can affect how SMEs will manage their human resources. With a sample of 175 employees who work in SMEs engaged in the culinary field, the researchers tested the mediating effect of the job satisfaction variable in the relationship between workplace spirituality and OCB. The results showed that job satisfaction did not mediate the relationship between workplace spirituality and OCB, because the direct influence of workplace spirituality on OCB was greater.
Full Text:
PDFReferences
Akhtar, S., Arshad, M. A., Mahmood, A., & Ahmed, A. (2017). Spiritual quotient towards organizational sustainability: the Islamic perspective. World Journal of Entrepreneurship, Management and Sustainable Development, 13(2), 163–170. https://doi.org/10.1108/wjemsd-01-2017-0002
Anwar, A., & Osman-gani, A. M. (2015). The Effects of Spiritual Intelligence and its Dimensions on Organizational Citizenship Behaviour. Journal of Industrial Engineering and Management, 8(4), 1162–1178. https://doi.org/10.3926/jiem.1451
Anwar, M. A., & Osman-Ghani, A. M. (2015). The Effects of Spiritual Intelligence and its Dimensions on Organizational Citizenship Behaviour. Journal of Industrial Engineering and Management, 8(4), 1162–1178. http://www.jiem.org/index.php/jiem/article/view/1451/712
Bachrach, D. G., Wang, H., Bendoly, E., & Zhang, S. (2007). Importance of Organizational Citizenship Behaviour for Overall Performance Evaluation: Comparing the Role of Task Interdependence in China and the USA. Management and Organization Review, 3(2), 255–276. https://doi.org/10.1111/j.1740-8784.2007.00071.x
Belwalkar, S., Vohra, V., & Pandey, A. (2018). The relationship between workplace spirituality, job satisfaction and organizational citizenship behaviors – an empirical study. Social Responsibility Journal, 14(2), 410–430. https://doi.org/10.1108/SRJ-05-2016-0096
Bismala, L. (2018). Factors Affecting Organizational Citizenship Behavior : A Literature Review. ICEMAB. https://doi.org/10.4108/eai.8-10-2018.2288740
Bismala, L. (2021). Tinjauan Literatur Secara Sistematis Terhadap Anteseden Organizational Citizenship Behavior. Seminar Nasional Teknologi Edukasi Dan Humaniora 2021, 1, 510–524.
Bismala, L. (2020). Peranan Kualitas kehidupan Kerja dan Budaya Organisasi Terhadap Kepuasan Kerja dan Motivasi Kerja: Studi Pada Usaha Kecil Menengah. Seminar of Social Sciences Engineering & Humaniora, 174–187.
Bismala, L., & Manurung, Y. H. (2021). The Antecedent of Organizational Commitment in a Small Medium Industry Context. JBTI : Jurnal Bisnis : Teori Dan Implementasi, 12(1), 70–85.
Bismala, L., Putri, L. P., & Handoko, B. (2018). Manajemen Produksi. UMSU PRESS.
Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34, 542–559. https://doi.org/10.1002/job.1847
Daily, B. F., Bishop, J. W., & Govindarajulu, N. (2009). A conceptual model for organizational citizenship behavior directed toward the environment. Business and Society, 48(2), 243–256. https://doi.org/10.1177/0007650308315439
He, J., Zhang, H., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality: A sequential mediation model. International Journal of Contemporary Hospitality Management, 31(6), 2582–2598. https://doi.org/10.1108/IJCHM-05-2018-0378
Hemaloshinee, V., & Nomahaza, M. (2017). Organizational citizenship behavior in hospitality industry : Bridging challenges , benefits and contribution. Int. J. Hum. Capital Urban Manage, 2(3), 243–250.
Iqbal, M., Adawiyah, W. R., Suroso, A., & Wihuda, F. (2020). Exploring the impact of workplace spirituality on nurse work engagement: an empirical study on Indonesian government hospitals. International Journal of Ethics and Systems, 36(3), 351–369. https://doi.org/10.1108/IJOES-03-2019-0061
Jain, A. K. (2015). Volunteerism and organisational culture: Relationship to organizational commitment and citizenship behaviors in India. Cross Cultural Management, 22(1), 116–144. https://doi.org/10.1108/CCM-11-2013-0167
Jain, A. K., Giga, S. I., & Cooper, C. L. (2013). Perceived organizational support as a moderator in the relationship between organisational stressors and organizational citizenship behaviors. International Journal of Organizational Analysis, 21(3), 313–334. https://doi.org/10.1108/IJOA-Mar-2012-0574
Jena, R. K., & Goswami, R. (2013). Exploring the Relationship Between Organizational Citizenship Behavior and Job Satisfaction Among Shift Workers in India. Global Business and Organizational Excellence, 32(6), 36–46. https://doi.org/10.1002/joe.21513
Lu, H., Barriball, K. L., Zhang, X., & While, A. E. (2012). Job satisfaction among hospital nurses revisited: A systematic review. International Journal of Nursing Studies, 49(8), 1017–1038. https://doi.org/10.1016/j.ijnurstu.2011.11.009
Masvaure, P., & Buitendach, J. H. (2019). Validation of the work engagement, job satisfaction, psychological empowerment, and organisational citizenship measures in a mining sector setting in Zimbabwe. Journal of Psychology in Africa, 29(3), 223–229. https://doi.org/10.1080/14330237.2019.1622322
Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes: An exploratory empirical assessment. Journal of Organizational Change Management, 16(4), 426–447. https://doi.org/10.1108/09534810310484172
Moghadam, A. K., & Makvandi, R. (2019). Investigating the relationship between spiritual capital and job performance with organizational citizenship behaviors in employees (evidence from Iran). Cogent Business and Management, 6(1), 1–15. https://doi.org/10.1080/23311975.2019.1692484
Organ, D. W., & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. Journal of Social Psychology, 135(3), 339–350. https://doi.org/10.1080/00224545.1995.9713963
Park, R. (2018). The roles of OCB and automation in the relationship between job autonomy and organizational performance: a moderated mediation model. International Journal of Human Resource Management, 29(6), 1139–1156. https://doi.org/10.1080/09585192.2016.1180315
Sesen, H., & Basim, N. H. (2012). Impact of satisfaction and commitment on teachers’ organizational citizenship. Educational Psychology: An International Journal of Experimental Educational Psychology, 32(4), 475–491. https://doi.org/10.1080/01443410.2012.670900
Sugianingrat, I. A. P. W., Widyawati, S. R., da Costa, C. A. de J., Ximenes, M., Dos Reis Piedade, S., & Sarmawa, W. G. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339. https://doi.org/10.1108/IJPPM-03-2018-0124
Vaughan, F. (2002). What is spiritual intelligence? Journal of Humanistic Psychology, 42(2), 16–33. https://doi.org/10.1177/0022167802422003
Yurcu, G., & Akinci, Z. (2017). Influence of Organizational Citizenship Behavior on Hotel Employees’ Job Satisfaction and Subjective Well-Being. Advances in Hospitality and Tourism Research (AHTR), 5(1), 57–83.
Zohar, D. (2005). Spiritually intelligent leadership. Leader to Leader, 2005(38), 45–51. https://doi.org/10.1002/ltl.153
Refbacks
- There are currently no refbacks.