VILLAGE GOVERNMENT POLICY TO INCREASE COMMUNITY SATISFACTION OF KWALA SERAPUH VILLAGE

Teguh Wahyono, Siswa Pratama, Erwansyah Erwansyah, Maya Sari

Abstract


Community satisfaction with the implementation of village government is an indicator of the success of village development. Therefore, the village government needs to make various efforts to increase community satisfaction. This study aims to analyze village government policies to improve community satisfaction in Kuala Serapuh Village, Langkat Regency, North Sumatra Province. This research uses qualitative methods with a case study approach. Research data were collected through interviews, observation, and documentation. The results showed that the Kuala Serapuh village government has made various efforts to increase community satisfaction, namely: 1) Improving the competence of village officials through training and development, 2) creating a conducive village organizational culture and supporting village development, 3) improving village head leadership in village governance. These efforts have had a positive impact on community satisfaction. However, there are still several things that need to be improved, namely: 1) Increasing the competence of village officials needs to be carried out on an ongoing basis, 2) Village organizational culture needs to be expanded and strengthened, 3) village head leadership needs to be synergized with other village officials. Village government policies to increase community satisfaction must be sustainable and involve all village stakeholders.

Full Text:

PDF

References


Waruwu, A. A., & Litani, F. (2023). Analisis Stres Kerja, Motivasi Kerja Dan Lingkungan Kerja terhadap Kepuasan Kerja Karyawan PT Indo Teknik Tjandra Utama. Innovative: Journal Of Social Science Research, 3(4), 5648-5664.

Aspan, H., Setiawan, A., Wahyuni, E. S., Prabowo, A., & Zahara, A. N. (2023). Cyber Notary Issues Authority Certificate to Provide Legal Protection in Online Selling. Journal of Law and Sustainable Development, 11(10), e1801-e1801.

Creswell, J. (2010). Research Design: Pendekatan Kualitatif, Kuantitatif, dan Mixed. PT Pustaka Pelajar.

Oliver, R. (1997). Satisfaction: “A Behavioral Perspective of the Consumer. McGraw-Hill.

Peraturan Pemerintah Nomor 72. (2005). Tentang Desa.

Pramono, C., Wahyono, T., Agnes, M., & Qadri, U. L. (2020). Analysis of financial performance comparison before and after the emergence of e-commerce in Indonesian retail company. International Journal of Research and Review, 7(1), 182-186.

Rizky, M. C., & Ardian, N. (2019). Enhance employee performance for increase work motivation on Universitas Pembangunan Panca Budi Medan.

Supranto, J. (2011). Pengukuran Tingkat Kepuasan Pelanggan Untuk Kenaikan Pangsa Pasar, Edisi 4. Rineka Cipta.

Sari, M. M., Yanti, E. D., & Doni, R. R. (2023, November). Pengembangan Potensi Ekonomi Masyarakat Desa Kwala Serapuh: Pendekatan Berbasis Pemberdayaan Ekonomi. In Journal of Social Responsibility Projects by Higher Education Forum (Vol. 4, No. 2, pp. 108-116).

Tjiptono, F. (2016). Service, Quality & Satisfaction. Andi.

Undang-undang No. 32 Tahun 2004. (n.d.). Tentang Pemerintahan Daerah.

Undang-Undang Nomor 6. (2014). Tentang Desa.

Wakhyuni, E., Setiawan, A., Adnalin, A., Sari, D. S., Pane, D. N., Lestario, F., ... & Daulay, M. T. (2018). Role Of Foreign Culture And Community In Preserving Cultural Resilience. International Journal of Civil Engineering and Technology (IJCIET), 9(10).

Yanti, E. D., Sari, M. M., & Sihombing, N. (2023, November). Peningkatan Kualitas SDM dan Perekonomian Masyarakat Desa Kwala Serapuh Melalui Pendidikan Berbasis Ekonomi Lokal. In Journal of Social Responsibility Projects by Higher Education Forum (Vol. 4, No. 2, pp. 96-100).


Refbacks

  • There are currently no refbacks.