THE ROLE OF JOB SATISFACTION IN MEDIATING TRANSFORMATIONAL LEADERSHIP AND MUTATION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT PTPN IV MEDAN

Rakhmad Bahagia, Lutfi Arif Siregar

Abstract


The purpose of this research is to determine the influence of transformational leadership and mutation on organizational citizenship behavior through job satisfaction as an intervening variable at PTPN IV Medan both directly and indirectly. Data collection techniques were carried out using interviews and questionnaires. This research uses a quantitative approach and statistical analysis, namely the Smart Partial Least Squares (Smart-PLS) which aims to carry out path analysis with latent variables. The research results show that transformational leadership influences organizational citizenship behavior. Transformational leadership influences job satisfaction. Mutation influences organizational citizenship behavior. Mutation influences job satisfaction. Job satisfaction influences organizational citizenship behavior. Job satisfaction mediates the effect of transformational leadership on organizational citizenship behavior. Job satisfaction mediates the effect of mutation on organizational citizenship behavior.


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References


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DOI: https://doi.org/10.3059/insis.v0i0.22627

DOI (PDF): https://doi.org/10.3059/insis.v0i0.22627.g12612

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