THE ROLE OF MOBILE BANKING IN IMPROVING DIGITAL BANKING SERVICES AT INDONESIAN SHARIA BANK

Muhammad Akhdan Bahy, Selci Putri Suriani Siregar, Siti Habibah, Dina Wandira, Ricky Septian, Firqin Fuad, Rahmayati Rahmayati

Abstract


This research aims to analyze the role of mobile banking in improving digital banking services at Bank Syariah Indonesia (BSI). Along with advances in information technology, mobile banking has become one of the main innovations that supports digitalization in the banking sector. As a sharia financial institution, BSI tries to utilize mobile banking to provide convenience, security and efficiency in providing services to customers. This research uses a qualitative method with analysis of secondary data by searching for data from journals or articles, the data of which is obtained from experts who are experts in the problems and discussions being discussed. The research results show that mobile banking plays an important role in expanding the reach of banking services, increasing interaction between customers and banks, making it easier for customers to carry out transactions, and supporting the application of sharia principles in digital transactions. Apart from that, security factors, ease of access, and the various features available are determining factors for the success of mobile banking in meeting customer needs in today's digital era. Overall, the development of mobile banking at BSI makes a positive contribution in improving digital banking services that are in line with sharia principles, and can meet customer expectations for modern banking services.


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References


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DOI: https://doi.org/10.3059/insis.v0i0.23007

DOI (PDF): https://doi.org/10.3059/insis.v0i0.23007.g13104

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