THE KEY TO SMOOTHING SUPPLY CHAINS: AN ANALYSIS OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION AT CV MANDIRI KOPI MEDAN

Abdur Rahman Wahid Pulungan, Maya Bunga Maulidiya, Yohana Hidayah, Dedi Irawan, Raifi Illiyin

Abstract


This study aims to analyze the potential implementation of Enterprise Resource Planning (ERP) in improving supply chain efficiency at CV Mandiri Kopi, a coffee bean processing manufacturer located in Medan, North Sumatra. Using a qualitative approach, this research identifies the benefits and challenges of applying ERP tools in business operational processes and their contribution to supporting Indonesia's digital economic growth. Data collection instruments used interviews with the Export Marketing Manager as the respondent, strengthened by focused group discussions to stimulate “self-disclosure” between the researcher and respondent, revealing primary data on the supply chain condition before ERP implementation. Analyzed data show that ERP implementation can enhance resource efficiency, inventory management intensity, and organized production planning. Challenges such as employee resistance and technological training needs may arise, but the long-term benefits of ERP tools implementation make it a solution for CV Mandiri Kopi's progress and high competitiveness.


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DOI: https://doi.org/10.3059/insis.v0i0.23453

DOI (PDF): https://doi.org/10.3059/insis.v0i0.23453.g12882

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