ONLINE DISPUTE RESOLUTION AS AN ALTERNATIF FOR CONSUMER DISPUTE SETTLEMENT IN INDONESIA

Elyani Elyani

Abstract


The development of information technology has brought significant changes in transaction patterns between businesses and consumers. The increase in digital transactions also implies an increased potential for disputes between the two parties. In this context, Online Dispute Resolution (ODR) has emerged as an alternative dispute resolution mechanism that is efficient, fast, and cost-effective. This article aims to analyze the effectiveness of the implementation of online dispute resolution . Dispute Resolution in Indonesia as a form of Alternative Dispute Resolution (APS) for consumers. The research method used is normative juridical with a conceptual and legislative approach. The results of the study show that online Dispute Online dispute resolution (ODR) has significant potential for resolving consumer disputes, but still faces obstacles such as low digital literacy, institutional limitations, and low levels of public trust. Regulatory strengthening, digital education, and synergy between institutions such as the Financial Services Authority (OJK) and the Financial Services Authority (SJK) are needed to support the implementation of online dispute resolution (ODR ). Dispute Resolution (ODR) that is effective and reliable.


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References


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DOI: https://doi.org/10.3059/insis.v0i0.29081

DOI (PDF): https://doi.org/10.3059/insis.v0i0.29081.g14986

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