CARTERS ; QUALITY OF SHARIA BANKING SERVICES

Willy Yusnandar

Abstract


The development of financial institutions, especially banking, continues to experience a significant increase, this can be seen from the many banking offices that have sprung up around the community. To continue to exist in the banking world, of course, financial institution companies must maintain the quality of their services, of course, this is done so that people feel comfortable with what the bank has. This article will discuss the quality of banking services using the CARTER system, where this dimension has components that can measure the quality of services in banking, it's just that the CARTER system is rarely known by the public, for that the author will describe how to assess service quality by using the CARTER system, which of course anyone can judge about the quality of services in banking

Full Text:

PDF

References


Aisha, N., & Kurnia, E. (2018). The Influence of Service Quantity and Service Quality on Brand Image at Muhammadiyah University of North Sumatra. Ocean Journal of Economics And Business , 128-137.

Gultom, DK, Ginting, P., & Sembiring, BK (2014). The Effect of Service Marketing Mix and Service Quality on Student Satisfaction of Management Study Program, Faculty of Economics, University of Muhammadiyah North Sumatra. Journal of Management & Business , 21-33.

Ishak, MZ, & Azzahroh, EP (2017). The Influence of Service Quality on Customer Loyalty of Islamic Banks With Customer Satisfaction as an Intervening Variable. Journal of Islamic Economics and Business , 26-38.

Iskandar, D., & Bahari Nasution, MI (2019). Analysis of the Effect of Trust, Security and Service Quality on Purchase Decisions at the Lazada Online Shop (Case Study on FEB UMSU Students). Proceedings of the National Seminar on Entrepreneurship (pp. 128-137). Medan: Muhammadiyah University of North Sumatra.

Jasfar, F. (2015). Service Management. Jakarta: Ghalia Indonesia.

Finance, OJ (2021). Financial statements. Indonesia: OJK.

Othman, AQ, & Owen, L. (2001). Adopting And Measuring Customer Service Quaity In Islamic Banks: A Case Study N Kuwait Finance House. International Journal of Islamic Services, 192-211.

Parenrengi, S., & Hendratni, TW (2018). The effect of third party funds, capital adequacy and lending on bank profitability. Journal of Strategic Management and Business Applications , 9-18.

Pradesyah, R. (2018). Analysis of the Development of Contracts in Islamic Banks. Aghniya: Journal of Islamic Economics , 73-86.

Radiman, & Jufrizen. (2016). The Effectiveness of Public Service Organizational Culture (Case Study In Several Government Hospitals In Medan City). Jrab: Journal of Accounting & Business Research , 134-157.

Rodin, D. (2015). Economic Verse Interpretation. Semarang: Eternal Jaya's work.




DOI: https://doi.org/10.3059/insis.v3i1.9658

DOI (PDF): https://doi.org/10.3059/insis.v3i1.9658.g6834

Refbacks

  • There are currently no refbacks.