Leader-Member Exchange Terhadap Kepuasan Kerja: Mediasi  Komitmen Organisasi dan Perceived Organizational  Support

Sharifah Fathia Hannisa Noor; Jufrizen Jufrizen

doi:10.30596/jimb.v24i1.14891

Leader-Member Exchange Terhadap Kepuasan Kerja: Mediasi Komitmen Organisasi dan Perceived Organizational Support

Sharifah Fathia Hannisa Noor, Jufrizen Jufrizen

Abstract

Purpose − This study examines and analyses the effect of Leader-Member Exchange on job satisfaction through organizational commitment and perceptions of organizational support at the North Sumatra BKKBN Office directly and indirectly.

Methodology − The approach used in this study is an associative quantitative approach. The population in this study were all employees at the North Sumatra BKKBN Office. The sample in this study used the saturated sample method, totalling 91 employees at the North Sumatra BKKBN Office. Data collection techniques in this study used interviews and questionnaires. Data analysis techniques in this study used a quantitative approach using SEM_PLS.

Findings − The results of this study indicate that Leader-Member Exchange, organizational commitment and Perceived organization support have a positive and significant effect on job satisfaction, Leader-Member Exchange, have a positive and significant effect on organizational commitment and perceived organization support, Leader-Member Exchange has a positive and significant effect on job satisfaction through Organizational Commitment and Perceived Organizational Support at the North Sumatra BKKBN Office.

Originality/Novelty − This study examines LMX as a more comprehensive predictor of job satisfaction and then explicitly explores the importance of organizational commitment and perceived support as mediators in the relationship between LMX and job satisfaction.

Implications −This research has shown that organizational commitment and perceived organizational support mediate the effect of Leader-Member Exchange on job satisfaction through organizational commitment. The recommendation for further research is to analyze or use the variable perceived organization support as an independent variable, not as a mediating variable

Keywords

LMX, Organizational Commitment, POS, Job Satisfaction

Full Text:

PDF

References

Aswin, A. E., & Rahyuda, A. G. (2017). Pengaruh Perceived Organizational Support Terhadap Organizational Citizenship Behavior Dengan Variabel Kepuasan Kerja Sebagai Mediasi. E-Jurnal Manajemen Unud, 6(5), 2729–2755.

Bitmiş, M. G., & Ergeneli, A. (2011). Contingency approach to strategic management: A test of the mediating effect of leader member exchange on the relationship between psychological empowerment and job satisfaction in 21st century workplace. Procedia - Social and Behavioral Sciences, 24, 1143–1153. https://doi.org/10.1016/j.sbspro.2011.09.081

Davidescu, A. A. M., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among romanian employees-Implications for sustainable human resource management. Sustainability (Switzerland), 12(15). https://doi.org/10.3390/su12156086

Dwiyanti, I. A. K. A., & Bagia, I. W. (2020). Peningkatan Kepuasan Kerja Karyawan Melalui Komitmen Organisasi. Prospek: Jurnal Manajemen Dan Bisnis, 2(2), 130–138.

Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001

Gielen, D., Boshell, F., Saygin, D., Bazilian, M. D., Wagner, N., & Gorini, R. (2019). The role of renewable energy in the global energy transformation. Energy Strategy Reviews, 24(January), 38–50. https://doi.org/10.1016/j.esr.2019.01.006

Graham, J. R., Grennan, J., Harvey, C. R., & Rajgopal, S. (2022). Corporate culture: Evidence from the field. Journal of Financial Economics, 146(2), 552–593. https://doi.org/10.1016/j.jfineco.2022.07.008

Harahap, R. N. A. H., & Amalia, S. (2017). Pengaruh Leader Member Exchange Terhadap Kepuasan Kerja Karyawan. Jurnal Riset Bisnis Dan Investasi, 3(1), 62–72.

Harris, K. J., Wheeler, A. R., & Kacmar, K. M. (2009). Leader-member exchange and empowerment: Direct and interactive effects on job satisfaction, turnover intentions, and performance. Leadership Quarterly, 20(3), 371–382. https://doi.org/10.1016/j.leaqua.2009.03.006

Hoboubi, N., Choobineh, A., Kamari Ghanavati, F., Keshavarzi, S., & Akbar Hosseini, A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry. Safety and Health at Work, 8(1), 67–71. https://doi.org/10.1016/j.shaw.2016.07.002

Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F., & Ilyas, S. (2020). Impact of perceived organizational support on work engagement: Mediating mechanism of thriving and flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 82. https://doi.org/10.3390/JOITMC6030082

Jufrizen, J., & Azila, A. (2023). Organizational Culture and Job Satisfaction on Organizational Citizenship Behavior: The Mediation Role of Organizational Commitment. International Journal of Educational Review, Law And Social Sciences, 3(3), 862–874. www.ajhssr.com

Jufrizen, J., Khair, H., Kesuma, A. D., Sari, M., & Pandia, M. M. (2023). Servant Leadership and Organizational Culture on Organizational Citizenship Behavior: The Mediation Role of Job Satisfaction. MIX: Jurnal Ilmiah Manajemen, 13(1), 138–160. https://doi.org/10.22441/jurnal_mix.2023.v13i1.010

Katsikea, E., Theodosiou, M., Perdikis, N., & Kehagias, J. (2011). The effects of organizational structure and job characteristics on export sales managers’ job satisfaction and organizational commitment. Journal of World Business, 46(2), 221–233. https://doi.org/10.1016/j.jwb.2010.11.003

Kharimah, F. L., & Frianto, A. (2017). Pengaruh LMX Terhadap Kinerja Dan Persepsi Dukungan Organisasi Sebagai Variabel Intervening Pada PT PLN UID Jatim. Jurnal Ilmu Manajemen, 7(2017), 885–894.

Kurniawan, I. S., & Farisca, W. (2021). Pengaruh Perceived Organizational Support Terhadap Kepuasan Kerja Melalui Leader-Member Exchange Di BPJS Ketenagakerjaan Yogyakarta. Jurnal Pendidikan Ekonomi, Manajemen Dan Keuangan, 5(2), 71–80. https://doi.org/10.26740/jpeka.v5n2.p71-80

Le Blanc, P. M., & González-Romá, V. (2012). A team level investigation of the relationship between Leader-Member Exchange (LMX) differentiation, and commitment and performance. Leadership Quarterly, 23(3), 534–544. https://doi.org/10.1016/j.leaqua.2011.12.006

Lubis, D. A., Nasution, A. A., & Pitono, P. (2022). Pengaruh Leader Member Exchange Terhadap Kepuasan Kerja Melalui Perceived Organizational Support Pada Perusahaan Daerah Pasar Kota Medan. Jurnal Akuntansi, Manajemen Dan Ilmu Ekonomi (Jasmien), 3(01), 114–125. https://doi.org/10.54209/jasmien.v3i01.282

Luthans, F. (2011). Perilaku Organisasi. Andi.

Mardikaningsih, R., & Sinambela, E. A. (2022). Lingkungan Kerja dan Komitmen Organisasi serta Pengaruhnya terhadap Kepuasan Pegawai. Journal of Economics and Accounting, 2(3), 98–101.

Ming-Chu, Y., & Meng-Hsiu, L. (2015). Unlocking the black box: Exploring the link between perceive organizational support and resistance to change. Asia Pacific Management Review, 20(3), 177–183. https://doi.org/10.1016/j.apmrv.2014.10.003

Muryati, Suci, R. P., Hermawati, A., Purwanto, A., Mas’ud, M. H., Mas, N., Survival, Sopanah, Kuncoro, T., Meilane, A. N., Hartawan, D., Putro, H. R., Isnawati, L., Sintyasari, O. D., & Riyanto. (2022). PERILAKU ORGANISASI Analisis Kepemimpinan dan Kinerja Pegawai. CV. Literasi Nusantara Abadi.

Mustika, S. I., & Rahardjo, K. (2017). Pengaruh Perceived Organizational Support Terhadap Employee Engagement Dan Organizational Citizenship Behaviour (Studi pada Staf Medis Rumah Sakit Lavalette Malang). Jurnal Administrasi Bisnis (JAB), 47(1), 9–15.

Nesia, R. P., & Dewi, I. G. A. M. (2020). Leader Member Exchange, Pemberdayaan Karyawan dan Kompensasi Finansial Berpengaruh terhadap Kepuasan Kerja PT Central Hero Manunggal. E-Jurnal Manajemen, 9(2), 617–636. https://doi.org/https://doi.org/10.24843/EJMUNUD.2020.v09.i02.p11

Pandia, M. M., Jufrizen, J., Khair, H., & Tanjung, H. (2023). Organization Citizenship Behavior: The Role of Spiritual Leadership, Self Efficacy, Locus of Control and Job Satisfaction. Jurnal Organisasi Dan Manajemen, 19(1), 168–187. https://doi.org/10.33830/jom.v19i1.3489.2023

Pusparini, A. C. (2018). Pengaruh Leader Member Exchange dan Empowerment Terhadap Kinerja Karyawan Melalui Kepuasan Kerja. Jurnal Ilmu Manajemen, 6(2), 38–50.

Rameshkumar, M. (2020). Employee engagement as an antecedent of organizational commitment – A study on Indian seafaring officers. Asian Journal of Shipping and Logistics, 36(3), 105–112. https://doi.org/10.1016/j.ajsl.2019.11.003

Rondi, E., Überbacher, R., von Schlenk-Barnsdorf, L., De Massis, A., & Hülsbeck, M. (2022). One for all, all for one: A mutual gains perspective on HRM and innovation management practices in family firms. Journal of Family Business Strategy, 13(2), 100394. https://doi.org/10.1016/j.jfbs.2020.100394

Sarianti, R., Fitria, Y., & Nazara, E. V. (2018). Identifikasi Pengaruh Perceived Organizational Support Terhadap Kepuasan Kerja dengan Work Engagement sebagai Variabel Pemediasi. Jurnal Kajian Manajemen Bisnis, 7(1), 24–32. https://doi.org/https://doi.org/10.2403/jkmb.10881900

Siswadi, Y., Jufrizen, J., Saripuddin, J., Farisi, S., & Sari, M. (2023). Organizational Culture and Organizational Citizenship Behavior: The Mediating Role of Learning Organizations and Organizational Commitment. Jurnal Riset Bisnis Dan Manajemen, 16(1), 73–82. https://doi.org/10.23969/jrbm.v16i1.7184

Sulaiman, S., & Razali, R. (2018). Pengaruh Leader Member Exchange Terhadap Kepuasan Kerja Karyawan Pada PT. Bank Aceh Syariah Cabang Bireuen Dengan Komitmen Organisasi dan Perceived Organizational Support Sebagai Variabel Intervening. Jurnal Ekonomi Syariah, Akuntansi Dan Perbankan (JESKaPe), 2(2), 59–82.

Sulistyawati, U. S., & Sufriadi, D. (2020). Perceived Organization Support Towards Employee Engagement and The Impact of Employee Job Satisfaction. International Journal of Social Science and Business, 4(4), 513–518. https://doi.org/10.23887/ijssb.v4i4.28587

Sun, L. (2019). Perceived Organizational Support: A Literature Review. International Journal of Human Resource Studies, 9(3), 155–175.

Tanjung, R. H. A., & Sulastri, S. (2020). The Influence of Leader-Member Exchange on Job Satisfaction, Work Motivation, and Organizational Commitment to Mental Hospital Employees Prof. HB. Saanin Padang. Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020, 152(2011), 897–905. https://doi.org/10.2991/aebmr.k.201126.098

Taqiuddin, H., Tricahyadinata, I., & Sampeliling, A. (2018). Pengaruh Leader Member Exchange dan Komitmen Organisasi terhaap Kinerja Karyawan Teladan Prima Group Kota Samarinda. Jurnal Forum Ekonomi, 20(2), 111–122.

Wen, J., Huang, S. (Sam), & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81(December 2018), 120–130. https://doi.org/10.1016/j.ijhm.2019.01.009

DOI: https://doi.org/10.30596/jimb.v24i1.14891

Refbacks

There are currently no refbacks.

Jurnal Ilmiah Manajemen Dan Bisnis is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

ISSN 1693-7619 (print) | ISSN 2580-4170 (online)

View My Stats