The Effectiveness of Use of The JKN Mobile Application in Reducing Queue

Hafizh Al-Munawar Ariiq; Muhammad Havis Hidayat; Muhammad Hafiz; Abdullah Munawar

The Effectiveness of Use of The JKN Mobile Application in Reducing Queue

Hafizh Al-Munawar Ariiq, Muhammad Havis Hidayat, Muhammad Hafiz, Abdullah Munawar

Abstract

The development of Information and Communication Technology is currently growing. Likewise, health insurance requires the application of communication and information technology. The JKN mobile application is a form of computerized transformation of the BPJS Health business show which was originally in the form of administrative activities carried out at Branch Offices or Health Facilities, transformed into an application that can be used by participants anywhere and anytime and is expected to reduce queues at every BPJS Branch Office Health. By looking at how this application is running, it can be seen whether the use of the JKN mobile application has been effective or not. The aim of this research is to determine the use of the JKN mobile application and how effective the use of the application is in Branch Offices.

Keywords

JKN Mobile Application; Effectiveness; Gadget

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References

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Faculty of Computer Science and Information Technology

Universitas Muhammadiyah Sumatera Utara, Indonesia
Kampus Utama Jl. Kapten Muchtar Basri No.3, Medan, 20238, Indonesia.
E-mail: ijatcos@umsu.ac.id || indahpurnama@umsu.ac.id