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Keywords Banking industry, employee engagement, gallup model, human resources Citra Merek dan Promosi, Loyalitas Pelanggan, Keputusan Pembelian. Communication, Training, Competence, Performance.of the Covid-19 Pandemic Financial Behavior, Covid-19 Pandemic, Impact of the Covid-19 Pandemic Human Resource Informance System Institutional Ownership, Firm Size, Firm Value and Debt Policy Kepemimpinan, Disiplin Kerja, Kinerja Kinerja Kinerja. Kompetensi Leadership, Work Environment, Work Compensation and Work Motivasion Motivation and Discipline Organization Culture, Work Motivation and Performance Performance. Self Efficacy, Competence, Work Facilities, Work Motivation and Performance Service Quality, Price, Brand Image, Promotion, Consumer Satisfaction Store Atmosphere, Service Quality,Purchasing Decisions Training UMKM, pandemi, media digital, layanan pesan antar Work Dicipline e-commerce, e-loyalti, e-repurchase intention, e-service quality, e-trust, perceived value, promotion, tokopedia

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