LEGAL LIABILITY FOR LOST GOODS PURCHASED ONLINE UNDER A PERSONAL SHOPPER SERVICE AGREEMENT

Abstract

The development of information technology has encouraged the growth of online personal shopper services, in which individuals delegate the purchase of goods to other parties in exchange for a certain fee. Although based on voluntary agreements, legal problems frequently arise, particularly regarding the loss of purchased goods. This study aims to examine the legal certainty of personal shopper service agreements from a civil law perspective, analyze the rights and obligations of the parties, and identify the legal basis for liability arising from the loss of goods. This research employs a normative legal research method by examining written legal norms. The study is descriptive in nature and utilizes secondary data derived from primary and secondary legal materials collected through document and library research. The results show that personal shopper service agreements create reciprocal rights and obligations between the parties. Business actors are obligated to act in good faith as regulated under Article 1338 paragraph (3) of the Indonesian Civil Code, while consumers are entitled to legal protection regarding comfort, security, and safety. Liability for the loss of goods is legally based on the Indonesian Civil Code, the Consumer Protection Law, and the Electronic Information and Transactions Law.

 Keywords: Personal Shopper Service, Legal Liability, Consumer Protection, Online Transactions