HOW DO PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE IMPACT ORGANIZATIONAL CITIZENSHIP BEHAVIOR? A MEDIATED MODEL

Jufrizen Jufrizen

Abstract


This research delves into the effects of organizational justice on organizational citizenship behavior (OCB), with a focus on the mediating roles of perceived organizational support (POS) and leader-member exchange (LMX). The study specifically investigates permanent lecturers at private universities in Medan, Indonesia, offering a comprehensive view of these dynamics within an academic context. A causal research model was employed, paired with a quantitative approach, to ensure a robust analysis. Data collection involved 13 of Medan’s prominent private universities, selected to represent a broad spectrum of institutional environments. A sample of 250 participants was obtained through non-probability sampling techniques, ensuring a diverse representation. Interviews and questionnaires provided the primary data, which was then analyzed using SEM-PLS. The results reveal that distributive justice significantly enhances POS, while procedural justice positively impacts LMX. Both forms of justice contribute positively to OCB, with POS and LMX serving as effective mediators in these relationships. These findings underscore the importance of justice-driven support structures in promoting positive organizational behaviors, highlighting valuable insights for organizations seeking to foster fairness, engagement, and organizational citizenship behaviors.


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DOI: https://doi.org/10.3059/insis.v0i0.28943

DOI (PDF): https://doi.org/10.3059/insis.v0i0.28943.g15004

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