A SYSTEMATIC LITERATURE REVIEW OF THE DETERMINANTS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Abstract
Organizational Citizenship Behavior (OCB) as behavior that goes beyond job descriptions, will emerge if driven by various factors. These factors can come from within the individual or organization. The purpose of this study is to analyze the factors that influence OCB. The research method used is qualitative, where researchers conduct literature searches to dig deeper into the variables that are thought to influence OCB. The journals collected and analyzed are national and international journals. The results of the study show that the variables that influence OCB are Employee Engagement, Transformational Leadership, Organizational Commitment, Organizational Climate, Organizational Culture and Job Satisfaction. Because of the importance of OCB for organizational performance and effectiveness, organizations must strive for their human resources to be willing to demonstrate OCB, and organizations need to encourage the emergence of Employee Engagement, practice Transformational Leadership, maintain organizational commitment of all human resources, create a conducive organizational climate, implement organizational culture that is the basis for achieving goals and create HR job satisfaction.
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DOI: https://doi.org/10.3059/insis.v0i0.29217
DOI (PDF): https://doi.org/10.3059/insis.v0i0.29217.g14962
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