THE ROLE OF SPIRITUAL LEADERSHIP IN MANAGING AI-DRIVEN WORKPLACE CHANGES: A QUALITATIVE STUDY
Abstract
This study examines the role of spiritual leadership in navigating organizational transitions driven by artificial intelligence implementation and explores how leaders foster employee resilience and meaning during technological transformation. Using a qualitative multiple case study approach, data were collected from 25 organizational leaders and 40 employees across six companies undergoing AI integration through semi-structured interviews, focus group discussions, and organizational document analysis. Thematic analysis was employed to identify patterns and construct meaningful interpretations of spiritual leadership practices in AI-driven contexts. The findings reveal that spiritual leadership significantly mitigates employee anxiety and resistance to AI adoption by cultivating organizational purpose, fostering psychological safety, and emphasizing human value beyond productivity metrics. Four key themes emerged: the importance of vision articulation that balances technological advancement with human dignity, creation of meaningful work environments amid automation, empowerment through reskilling initiatives framed as personal growth opportunities, and the establishment of ethical frameworks for AI deployment. Leaders who demonstrated spiritual leadership qualities facilitated smoother transitions by addressing existential concerns about job displacement and helping employees redefine their roles in AI-augmented workplaces. This research concludes that spiritual leadership provides a humanistic counterbalance to technology-driven organizational change, promoting sustainable transformation by addressing both practical and existential employee needs. The findings suggest organizations should integrate spiritual leadership development into change management strategies for AI implementation.
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DOI: https://doi.org/10.3059/insis.v0i0.29393
DOI (PDF): https://doi.org/10.3059/insis.v0i0.29393.g14869
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