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Keywords Banking industry, employee engagement, gallup model, human resources Citra Merek dan Promosi, Loyalitas Pelanggan, Keputusan Pembelian. Communication, Training, Competence, Performance.of the Covid-19 Pandemic Financial Behavior, Covid-19 Pandemic, Impact of the Covid-19 Pandemic Institutional Ownership, Firm Size, Firm Value and Debt Policy Kemampuan Kerja, Motivasi, Disiplin Kerja, Kinerja Pegawai Kepemimpinan, Disiplin Kerja, Kinerja Kinerja Kinerja. Kompetensi Leadership, Work Environment, Work Compensation and Work Motivasion Motivasi, Pengawasan, Budaya Kerja, Produktivitas Kerja Motivation and Discipline Online Customer Review, E-Recovery Service Quality, Trust, Kepuasan Pelanggan. Organization Culture, Work Motivation and Performance Self Efficacy, Competence, Work Facilities, Work Motivation and Performance Service Quality, Price, Brand Image, Promotion, Consumer Satisfaction Store Atmosphere, Service Quality,Purchasing Decisions UMKM, pandemi, media digital, layanan pesan antar Work Life Balance, Insentif, Keterikatan Kerja e-commerce, e-loyalti, e-repurchase intention, e-service quality, e-trust, perceived value, promotion, tokopedia

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